The Vaden Way according to Jane
My father, Dan Vaden, came to Savannah in 1968 with a simple formula for success which was, “Treat everyone like family and remember that the customer signs our paychecks”. I wonder if he knew how much his legacy would affect our community…and me.
Fast forward to today and it’s pretty clear that this foundation paved the way for positive change. We now have over 500 employees who support nine Vaden dealerships located in Georgia and South Carolina.
While tradition plays a critical role in our culture, I’ve learned that adaptation is paramount. Over the years when challenges required solutions, I found myself saying “That’s the Vaden Way” so often that it’s now become our company’s mantra for just about everything. It helps keep us grounded in what’s most important to our employees and customers.
What exactly is the Vaden Way? I think it’s best described as a culture bent on treating others with respect, being transparent in how we do business and dedicating ourselves to greater causes like Education and Literacy within our local communities.
I hope you’ll consider Vaden Automotive when making your next vehicle purchase or choosing where to schedule service and maintenance. Know that when you do, you’ll experience firsthand “The Vaden Way” and forever be part of the Vaden Family.
Buying a car is an investment, and no one takes that more seriously than we do. INFINITI of Hilton Head continues a time-honored tradition of excellent customer service and is dedicated to making the car-buying process clear and easy for you. We do this through an unwavering dedication to serving our customers from start to finish with their car-buying experience. Why should you expect the best? It’s the Vaden Way.
When he opened his first dealership in 1968, Dan Vaden had one thing on his mind – serving his customers through unbeatable service and support. He used to tell his employees, “Our business is a people business. We treat our employees and customers as partners because ultimately they are responsible for our success.” Mr. Vaden understood that serving people in an authentic and clear way was the best way to give them an exceptional experience. That was what became known as the Vaden Way.
Since then, Vaden Automotive has grown to serve thousands of customers in our area. This resolute devotion to the customer experience helped make Vaden Automotive the success it is today. It is that devotion to the customer experience that leads INFINITI of Hilton Head.
For over 50 years, the dealerships of Vaden Automotive have been driven by the principle of delivering an outstanding car buying experience to its customers throughout the purchasing process. That principle continues at INFINITI of Hilton Head, whose sales and finance teams deliver an easy and transparent experience every time.
This commitment to the customer experience is achieved through expert training of its sales teams and finance managers, as well as a dedication to making the sales process clear and easy. This approach ensures the sales team at INFINITI of Hilton Head is ready to make the car buying experience as straightforward and easy for you as possible.
The team is not only trained for excellence in customer service, but have also attended Manufacturer’s Certification Testing. This rigorous training ensures that the sales team at INFINITI of Hilton Head can expertly answer all questions about the vehicles in a clear and concise way. Through their extensive product knowledge, the sales team is able to help customers choose the vehicle that is right for them. In addition, the finance managers are qualified to help customers find the best finance and insurance options for the vehicle they’ve chosen.
This commitment to customer service excellence and experience has always made car buying different at Vaden. We understand that transportation is an investment, and INFINITI of Hilton Head is committed to helping you invest wisely.
When you visit INFINITI of Hilton Head, you should always expect the best. It’s the Vaden Way, and it’s the INFINITI of Hilton Head way. Call one of our Vaden Business Development Representatives, or visit us at the dealership today. INFINITI of Hilton Head specialists are committed to providing an exceptional experience when purchasing your next vehicle. You can depend upon that promise…That’s the Vaden Way.
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